Support

An account is optional — the core app works fully without one. If you want cloud backup, you can sign in two ways:

• Email: enter your email address and we'll send you a one-time verification code. There is no password to remember.
• Sign in with Apple: use your Apple account directly from the sign-in screen.

If your verification code doesn't arrive:

• Give it a minute or two — delivery can lag slightly.
• Check your spam or junk folder.
• Confirm you typed your email address correctly, then request a new code.
• Codes expire after a short time. If a code is rejected, request a fresh one and use the most recent code.

Why does Sets & Servings ask for my location? Only to record location-based outdoor endurance activities — runs, rides, walks, and hikes. Location is used to record your route and calculate distance, pace, and speed. It is never used for advertising or tracking.

Can I use the app without location access? Yes. Nutrition, strength training, and manual endurance logging (including treadmill and indoor bike sessions) all work without it. Only GPS recording of outdoor activities needs location permission.

Does recording keep working if I lock my phone or switch apps? Yes. Once you start an outdoor recording, GPS tracking continues in the background — you can lock your phone or use another app and your route, distance, and pace keep recording. This needs the background location permission (see below). Recording stops when you finish or discard the activity.

Why does the app ask for “Always” or background location permission? iOS requires it for GPS tracking to continue while the phone is locked or the app is in the background. The app still only uses your location while an outdoor activity you started is actively recording — never at any other time. If you only grant “While Using the App”, recording works while the app is open but may be interrupted when it goes to the background.

How do I get the most reliable GPS recording? Grant the background location permission when the app asks, keep Precise Location enabled in iOS Settings, and use pause and resume for breaks instead of ending the recording.

While an endurance recording is active, your live metrics — elapsed time, distance, and pace — can appear on the Lock Screen and in the Dynamic Island, so you can glance at your stats without unlocking your phone. The Live Activity appears only during an active recording and disappears when you finish or discard it. You can manage Live Activities for the app in iOS Settings.

• Connecting Apple Health is optional. You can turn it on from the app's settings, and iOS will ask you to approve each permission individually.
• With your permission, the app can read your body weight, body fat percentage, lean body mass, and BMI from Apple Health, and write your body weight entries and completed workouts to it.
• Data imported from Apple Health stays on your device — it is not uploaded to our servers and is not included in cloud backups.
• To change or revoke access later, open the iOS Settings app and go to the Health privacy settings, or manage it from within Sets & Servings.

• Cloud backup is available when you're signed in, and it's optional.
• Backups are private to your account — nobody else can see them.
• Backup is a backup-and-restore mechanism, not live sync. Two devices won't stay continuously in sync; you back up from one device and can restore on another.

• Sign in with the same account you used to create the backup.
• Open the backup section in the app's settings and choose restore.
• Restoring replaces what's currently on the device with the backup's contents — make sure that's what you want before confirming.

• All core tracking — meals, workouts, endurance activities, bodyweight, planning — works offline and without an account.
• Your data is stored locally on your iPhone. GPS activity recording works without an internet connection, since GPS itself doesn't need one.
• An internet connection is needed for online food database search and for account features like signing in and cloud backup.
• Signing out does not delete the data on your device.

• You can request account deletion from within the app.
• Deletion has a 14-day pending period. After it, your account and cloud backups are permanently removed from our servers.
• You can cancel a pending deletion by signing back in during those 14 days.
• Deleting your cloud account does not delete the local data on your device. To remove local data, delete it in the app or delete the app itself.

• Make sure you're using the latest version of the app available to you.
• Close the app fully and open it again.
• Restart your iPhone.
• For backup issues, check that your device has a working internet connection and try again.

For a plain-language explanation of what data the app handles, read the privacy policy.

Email us at support@setsandservings.app.