Support

An account is optional — the core app works fully without one. If you want cloud backup, you can sign in two ways:

• Email: enter your email address and we'll send you a one-time verification code. There is no password to remember.
• Sign in with Apple: use your Apple account directly from the sign-in screen.

If your verification code doesn't arrive:

• Give it a minute or two — delivery can lag slightly.
• Check your spam or junk folder.
• Confirm you typed your email address correctly, then request a new code.
• Codes expire after a short time. If a code is rejected, request a fresh one and use the most recent code.

• Cloud backup is available when you're signed in, and it's optional.
• Backups are private to your account — nobody else can see them.
• Backup is a backup-and-restore mechanism, not live sync. Two devices won't stay continuously in sync; you back up from one device and can restore on another.

• Sign in with the same account you used to create the backup.
• Open the backup section in the app's settings and choose restore.
• Restoring replaces what's currently on the device with the backup's contents — make sure that's what you want before confirming.

• All core tracking — meals, workouts, bodyweight, planning — works offline and without an account.
• Your data is stored locally on your iPhone.
• An internet connection is only needed for account features like signing in and cloud backup.
• Signing out does not delete the data on your device.

• You can request account deletion from within the app.
• Deletion has a 14-day pending period. After it, your account and cloud backups are permanently removed from our servers.
• You can cancel a pending deletion by signing back in during those 14 days.
• Deleting your cloud account does not delete the local data on your device. To remove local data, delete it in the app or delete the app itself.

• Make sure you're on the latest version of the app from the App Store.
• Close the app fully and open it again.
• Restart your iPhone.
• For backup issues, check that your device has a working internet connection and try again.

For a plain-language explanation of what data the app handles, read the privacy policy.

A dedicated support inbox is being set up ahead of launch and will be listed here once it is live.